I would suggest logging out of Amazon Music and logging back in. If that does not work, try removing Amazon Music app and install again. You can also get the latest version of the app (not sure what version you are using now) and sideload it onto the player. You can download the APK from a...

@npatrix To follow up, according to the support team, it sounds like a potential hardware issue and will need to be sent into AK for repair.

Are you having issues with the embedded Tidal app or the full Android version that is in the services download tab?

On the VU meter screen, swipe left/right to change VU meters. Manual is available on the AK website - https://astellnkern.com/support/download_detail.jsp?bbsNo=400&searchParamUrl=bbsType%3Ddownload%26pageSize%3D10%26page%3D1%26langType%3D1

The AK HB1 received Roon Tested certification as of today - 5/31. https://roon.app/en/partners/140/astellkern

Not sure what the issue could be. This is the first time I've heard that happen for any AK player. Let me ask the team and get back to you.

Not yet. I reached out to the Roon team for an update but haven't received one yet.

I thought they were still in limited production. I reached out to the hardware team to confirm status and will share after the US holiday.

Can you provide some additional information? When you say wirelessly, are you referring to Bluetooth or via DLNA?

Per warranty terms, products purchased out of country will not be covered by warranty in a different country. For example, if you are in the US and purchase from the UK, you would not be able to submit a warranty claim in the US. You would need to send product back to the UK for warranty repair.

You can only rip to internal memory, but can move albums and tracks from internal memory to microSD card in folder view.

@tirezege I sent you a PM.

The SP3000T does not support spatial audio.

Unfortunately, there is not a button lock. This feature has been requested a few times and I have shared with the team. I actually just shared the request again late last week. I will follow up with the dev team again this week with this request.

Please note, the Astell&Kern NOVUS, our latest collaboration with Empire Ears, has been delayed and expected to begin shipping to dealers around the end of June 2024.

Unfortunately not yet. I have been speaking directly to the Roon team about the issue. Was told their support and dev teams are aware of the issue and working on it. They are supposed to share an update soon.

I left a message for our global repair head. Once I have more info, I will follow up with a PM. It is currently the weekend in Korea, so I will need to wait until Monday for a response.

Unfortunately it cannot be user replaced. You would need to send it into Astell&Kern for replacement.

Just a printed quick start guide. That has been the case with every AK player since the brand launched.

Thank you for pointing that out. I reached out to the web team. A copy of the manual in PDF form is on the player itself. It can be accessed by connecting the player to a computer and looking in one of the folders on the player. I believe the folder is called SP3000T_Contents. When I get into...

It is Gorilla Glass

In the expanded player screen, press the music note icon in the top right of the screen to display current album.playing. I believe this is shown around page 21 or 22 of the manual.

press the mini player at the bottom of the screen and it will expand to the full screen player

Pricing and retail availability will be announced closer to release date, which is July 2024.

Roon Arc yes, but currently experiencing a log in issue that is also present on the SP3000. Roon team is aware and working on the issue. Will eventually be Roon Ready once Roon finishes testing and certification. When I spoke to the Roon team last week, they did not have an ETA on when they...